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Only show: Response Submitted between March 21, 2020 and May 31, 2020 (inclusive)

US - Consumer Completes

    • 1. Response Counts

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    • 2. What age group do you fall into?

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    • 3. What is your gender?

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    • 4. Which of the following categories best describes your household income before taxes?

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    • 5. How often do you shop online?

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    • 6. With which of the following types of retailers have you made an ONLINE PURCHASE at least twice in the previous 12 months. Please select all that apply. 

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    • 7. With which of the following retailers have you made an ONLINE PURCHASE at least once in the previous 12 months. Please select all that apply. 

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    • 8. How do you usually shop remotely?

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    • 9. When you make an online purchase, how much do you usually spend?

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    • 10. Most online shops allow you to create an account on their site to save your wish list, store your payment details for easier checkout, and gain rewards (if you don't have an account you have to check out as a guest). Do you have any such accounts?

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    • 11. Why haven't you created a store account with any online shop?  Please select all that apply. 

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    • 12. Consider the shopping sites where you've created an account. At how many of these businesses do you make an online purchase at least once a month?

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    • 13. What share of your online purchases do you estimate are with businesses where you've created an account vs sites/shops where you checkout as a guest?

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    • 14. How does having a store account with a business impact your online shopping habits?

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    • 15. Which of the following account perks would likely make you shop more frequently with a business? Please select all that apply.  The ability to...

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    • 16. When you're choosing which site to book travel tickets or accommodation online, how important of a consideration is whether you earn rewards or miles?

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    • 17. When you're choosing where to buy clothing, shoes, or other apparel online, how important of a consideration is whether you earn points or other rewards?

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    • 18. Have you ever created more than one account with the same online store to get extra coupons or discounts (such as a one-time discount for new customers)?

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    • 19. Regardless of whether you've ever done it - do you think it's okay to open multiple accounts with the same online store to get extra coupons or discounts (such as a one-time discount for new customers)?

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    • 20. Have you ever tried to 'game' an online store's referral program, for instance by creating fake accounts and getting a reward each time, you 'refer' one of them?

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    • 21. Regardless of whether you've ever done it, do you think it's okay to 'game' an online store's referral program to get extra rewards?

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    • 22. Have you ever claimed you didn't receive an item that you ordered online even though you did, in order to get a refund or to get the same item twice?

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    • 23. Regardless of whether you've ever done it, do you think it's okay to say you didn't receive an item that you ordered online even though you did, in order to get a refund?

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    • 24. An account takeover (ATO) attack is when a fraudster gets access to real account holder's credentials and uses the account to commit fraud. This was one of the most common forms of online fraud last year.   Over the last 12 months, did anyone gain access to any of your online shopping accounts without your permission?

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    • 25. How concerned are you about having one of your online shopping accounts hacked? 

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    • 26. If one of your online shopping accounts was compromised how would you respond?

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    • 27. Are you afraid your information could be sold our used illegally?

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    • 28. Which of the following would you most likely do if your online shop account was compromised? Please select all that apply.

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    • 29. In which of the following types of online stores have you had your account compromised? Please select all that apply.

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    • 30. How did you first find out that your online store account was compromised?

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    • 31. Which best describes your attitude toward this business now that you know your online account was compromised?

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    • 32. Who do you primarily blame for your online account being compromised?

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    • 33. Which of the following did you do after your online account was compromised? Please select all that apply.

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    • 34. Which of the following best describes your feeling after discovering your store account was compromised?

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    • 35. Are you currently using the same password for two (or more) online store accounts?

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    • 36. Has anyone ever tried to trick you into giving away your online store credentials? e.g. calling or emailing you pretending to be your friend or someone from your bank.

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    • 37. Do you expect your online shopping to change as a result of COVID-19?

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    • 38. Do you have any concerns that a possible increase in eCommerce fraud caused by COVID-19 will impact you?

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This is a report for "022120-2A_US" (Survey #5470617)